Privacy Policy – Your Data, Protected

This Privacy Policy is issued by tv9999, the operator of the online casino and sports betting platform accessible at https://tv9999.pro (the "Platform"). tv9999 acts as the data controller in respect of all personal data collected through the Platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact our support team at: support@tv9999.pro. This is a plain-text contact address and is not a clickable link. Please include your registered username and a clear description of your query in all correspondence. We aim to respond within 5 business days (Bangladesh Standard Time, UTC+6).

tv9999 collects personal data in the following categories, depending on how you interact with the Platform:

Account Registration Data: When you create an account, we collect your full name, date of birth, email address, mobile phone number, and a username and password of your choosing. This information is necessary to create and maintain your account and verify your eligibility to use the Platform.

Identity Verification Data: To comply with our age-verification and anti-money-laundering obligations, we may request copies of government-issued identification documents (such as a National ID card or passport) and proof of residential address. This data is processed solely for verification purposes.

Financial Data: When you make a deposit or request a withdrawal, we collect details of the payment method you use, including mobile wallet account numbers associated with bKash, Nagad, Rocket, or Upay. We do not store full payment credentials on our servers; payment processing is handled securely by the respective payment service providers.

Transaction and Betting History: We retain records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and account balance changes. This data is necessary for the operation of your account, dispute resolution, and regulatory compliance.

Technical and Usage Data: When you access the Platform, we automatically collect your IP address, device type, operating system, browser type and version, referring URL, pages visited, time spent on pages, and clickstream data. This information is used to maintain platform security, diagnose technical issues, and improve the user experience.

Communications Data: If you contact our support team, we retain records of that correspondence including the content of messages, timestamps, and any attachments you provide.

tv9999 uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your player account, process deposits and withdrawals, and provide access to the Platform's games and betting markets.
• Identity Verification and Age Checks: To confirm that you are at least 21 years of age and that the details you provided during registration are accurate and genuine.
• Security and Fraud Prevention: To monitor the Platform for suspicious activity, detect and prevent fraud, money laundering, and other forms of financial crime, and enforce our Terms & Conditions.
• Customer Support: To respond to your enquiries, process complaints, and provide assistance with account and payment issues.
• Responsible Gaming: To monitor player behaviour for signs of problem gambling and to enforce self-exclusion, deposit limits, and other responsible gaming measures where requested or required.
• Legal and Regulatory Compliance: To meet our obligations under applicable laws, respond to lawful requests from competent authorities, and maintain records as required.
• Service Improvement: To analyse usage patterns, identify technical issues, and improve the design and functionality of the Platform.
• Marketing Communications: With your prior consent, to send you promotional offers, bonus notifications, and updates about new games or features. You may withdraw this consent at any time by contacting support.

tv9999 does not use your personal data for automated decision-making that produces significant legal or similarly significant effects on you without human review.

tv9999 processes your personal data on the following legal bases, depending on the activity:

tv9999 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your data with the following categories of third parties where necessary to operate the Platform:

• Payment Service Providers: bKash, Nagad, Rocket, and Upay receive the transaction information necessary to process deposits and withdrawals on your behalf. Each provider operates under its own privacy policy and data protection obligations.
• Game and Content Providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data to support the delivery of their games. These providers do not receive your full personal profile.
• Identity Verification Services: Where we use third-party KYC (Know Your Customer) providers to verify your identity, those providers will receive the documents you submit for verification. They are contractually bound to process that data only for verification purposes.
• Technology and Infrastructure Providers: Our hosting, security, analytics, and customer support tools are provided by third-party vendors who process data on our behalf under strict data processing agreements.
• Legal and Regulatory Authorities: We may disclose your data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights and safety of tv9999, its players, or the public.

All third parties with whom we share personal data are required to handle it in a secure and lawful manner consistent with this Privacy Policy and applicable data protection standards.

tv9999 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device by your web browser. We use the following types of cookies:

• Essential Cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without affecting core functionality.
• Performance and Analytics Cookies: Used to collect anonymised data about how visitors use the Platform, such as which pages are visited most frequently and whether users encounter error messages. This data helps us improve the Platform over time.
• Functional Cookies: Used to remember your preferences, such as your language settings, preferred payment method, and game display options, so you do not need to re-enter them on every visit.
• Marketing Cookies: Used, with your consent, to deliver promotional content relevant to your interests based on your usage of the Platform.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on the Platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

tv9999 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the tv9999 Platform is encrypted using SSL/TLS protocols. Look for the padlock icon in your browser address bar as confirmation.
• Secure Password Storage: Account passwords are stored using strong one-way hashing algorithms. tv9999 staff cannot retrieve your plain-text password.
• Access Controls: Access to personal data within tv9999 is restricted to authorised personnel who require it to carry out their job responsibilities. Access is governed by role-based permissions and is regularly reviewed.
• Intrusion Detection: Our systems are monitored continuously for suspicious activity, unauthorised access attempts, and anomalous behaviour.
• Regular Security Reviews: We conduct periodic reviews of our security practices and update our controls in response to emerging threats.

While tv9999 takes reasonable steps to protect your data, no internet-based system can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password, not sharing your login credentials, and contacting support immediately if you notice any suspicious activity on your account.

tv9999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a period of up to 5 years following account closure, to meet legal and regulatory requirements.
• Transaction and Betting Records: Retained for a minimum of 5 years from the date of the transaction in accordance with financial record-keeping obligations.
• Identity Verification Documents: Retained for the period required by applicable anti-money-laundering regulations, typically 5 years from the end of the business relationship.
• Support Correspondence: Retained for up to 3 years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing Preferences: Retained until you withdraw your consent or for up to 2 years of inactivity, whichever is sooner.

When your data is no longer required, it is securely deleted or anonymised in a manner that prevents re-identification.

As a user of tv9999, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data tv9999 holds about you at any time.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to legal and regulatory retention requirements that may override your request.
• Right to Restrict Processing: You may request that we limit the way we use your data while a dispute about its accuracy or our basis for processing it is being resolved.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request that we provide your data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. tv9999 will assess whether its legitimate interests override your rights in each case.

To exercise any of these rights, please contact us at support@tv9999.pro. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests.

tv9999 strictly prohibits the use of its Platform by persons under the age of 21. We do not knowingly collect personal data from anyone below this age. If we discover that a user is under 21, we will immediately close their account, void any bets or transactions, and delete all associated personal data as far as legally permissible.

If you have reason to believe that a minor has registered an account on tv9999, please contact our support team immediately so that we can investigate and take appropriate action. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms.

tv9999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features of the Platform. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered contact details.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Platform after any changes to this policy have been published constitutes your acceptance of the revised terms.

If you have objections to any change in this Privacy Policy, you should stop using the Platform and contact our support team to discuss your options, including account closure if you wish.