Responsible Gaming – Stay in Control

How Deposit Limits Work

Deposit limits are one of the most effective tools for managing your gambling budget. On tv9999, you can set a maximum deposit amount for any of three rolling periods: daily (resets every 24 hours), weekly (resets every 7 days), and monthly (resets every 30 days).

Once a limit is in place, the platform will automatically decline any deposit attempt that would cause you to exceed it during that period. Reducing a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active — this built-in delay is designed to prevent impulsive decisions made during a session.

To set or adjust a deposit limit, contact our support team at support@tv9999.pro. Please include your registered account details and the limit type and amount you wish to set.

Taking a Break

There are two levels of account suspension available to tv9999 players who feel they need distance from the platform:

• Time-Out: A temporary pause lasting 24 hours, 7 days, or 30 days. During this period you will be unable to log in, deposit, or place bets. Your account data and balance are preserved. When the time-out period ends, your account is automatically reactivated.
• Self-Exclusion: A longer break of 6 months, 1 year, or indefinitely. Self-exclusion is a serious commitment — it cannot be reversed during the chosen period. All active bonuses are forfeited when self-exclusion is applied. If you choose an indefinite self-exclusion, you must contact support to request reinstatement, and a minimum 12-month cooling-off period will apply before reinstatement is considered.

To activate either option, contact our support team directly. We treat all such requests with urgency and complete confidentiality. We will never try to persuade you against a self-exclusion decision.

Steps to Take Right Now

• 1
  Acknowledge the concern

  Recognising that gambling may be causing a problem is the most important first step. You do not need to be in a crisis to ask for help.
• 2
  Contact tv9999 support

  Email us at support@tv9999.pro and request a time-out or self-exclusion. Our team will act on your request promptly and without judgment.
• 3
  Set strict account controls

  Ask our support team to apply the tightest deposit limits and session restrictions on your account while you assess your situation.
• 4
  Talk to someone you trust

  Sharing your concern with a trusted family member, friend, or community leader in Bangladesh can help relieve stress and keep you accountable.
• 5
  Seek professional guidance

  Mental health professionals and counselling services available in Dhaka, Chittagong, Sylhet, and other major cities can provide structured support for compulsive behaviour.

What tv9999 Pledges to Players

Responsible gaming is not a checkbox for tv9999 — it is a core part of how we operate. We believe that a sustainable, enjoyable platform is one that puts player wellbeing first. The following commitments guide every decision we make about product features, promotions, and support:

• No targeting of vulnerable players: tv9999 does not send promotional offers to players who have set deposit limits, are in a time-out period, or have previously self-excluded. Marketing preferences are automatically paused for players who contact us about responsible gaming concerns.
• Transparent odds and game rules: All game return-to-player (RTP) figures and betting rules are clearly documented. tv9999 does not obscure the house edge or manipulate game outcomes.
• No encouragement of loss chasing: Our platform does not display messages designed to prompt players to continue betting after a losing session. We do not offer "loss rebate" bonuses that incentivise playing more after a loss within a short window.
• Fair bonus terms: All bonuses and promotions come with clearly stated wagering requirements and expiry dates. We do not use deliberately unreachable bonus conditions to trap player funds.
• Accessible support: Our responsible gaming tools are available to all registered players at no cost. Requesting a self-exclusion or deposit limit will never result in your account being penalised or your withdrawal being delayed.
• Ongoing staff training: tv9999 team members who handle player communications are trained to identify signs of problem gambling and to respond with care and appropriate action.

Protecting Young People

tv9999 takes the protection of minors extremely seriously. The minimum age to use our platform is 21 years. We use age-verification checks during registration and may request official identification documents at any point during the player lifecycle.

If you are a parent or guardian in Bangladesh and you are concerned that a minor in your household may be accessing online gambling platforms, we recommend the following steps:

• Use device-level parental controls available on Android and iOS to block access to gambling websites and apps.
• Keep your account login credentials private and never share your username or password with other household members.
• Have open, age-appropriate conversations with young people about the risks of gambling and the legal age requirements.
• Contact tv9999 support immediately if you suspect a minor has accessed our platform using your account or created their own account. We will investigate and act promptly.